Returns & Exchanges Policy

All Sales Final

At Grad Essential, all items sold are final sale. Due to the nature of graduation regalia and event-specific apparel, we do not accept returns, exchanges, or refunds once an order has been placed.

We strongly encourage customers to carefully review product descriptions, sizing charts, and order details before completing checkout.

No Returns or Exchanges

• We do not accept returns for any reason, including incorrect sizing, change of mind, or delayed delivery caused by shipping carriers.

• We do not offer exchanges once an order has been processed or delivered.

• Orders cannot be canceled once submitted.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos showing the issue

After review, we may offer a replacement or store credit, at our discretion. Refunds will not be issued.

Important Notes

• Items reported outside the 48-hour window may not be eligible for resolution.

• Shipping fees are non-refundable.

• We are not responsible for issues caused by incorrect sizing selection or inaccurate shipping information provided at checkout.

Graduation is an important milestone, and we take pride in delivering quality regalia with care and accuracy. If you have questions before placing your order, our team is happy to assist.

📧 Contact: [your customer service email]

— The Grad Essential Team